General terms and conditions of sale for products sold on www.vieillebranche.fr
Date of last update 21 November 2019
ARTICLE 1 – PURPOSE
The present conditions govern the sales by the company Terre en Vue, 8 rue de la Chapelle – 44140 Aigrefeuille sur Maine, designer and seller of decorative objects, decorative wooden objects, lamps and communication agency.
ARTICLE 2 – PRICES
The prices of our products are indicated in euros including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.
In the event of an order to a country other than metropolitan France, you are the importer of the product or products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the company Terre en Vue. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to enquire about these aspects with your local authorities.
All orders, whatever their origin, are payable in euros.
Terre en Vue reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in force at the time of validation of the order and subject to availability.
The products remain the property of the company Terre en Vue until full payment of the price.
Warning: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.
ARTICLE 3 – ORDERS
You can place an order:
On the Internet: www.vieillebranche.fr
The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.
The company Terre en Vue reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.
ARTICLE 4 – VALIDATION OF YOUR ORDER
Any order appearing on the website www.vieillebranche.fr implies acceptance of these General Terms of Sale. Any confirmation of an order implies your full and complete acceptance of these general terms of sale, without exception or reservation.
All the data provided and the recorded confirmation will be considered as proof of the transaction.
You declare that you are fully aware of this.
The confirmation of the order will be worth signature and acceptance of the operations carried out.
A summary of your order information and these General Conditions will be sent to you in PDF format via the e-mail address used to confirm your order.
ARTICLE 5 – PAYMENT
The fact of validating your order implies your full and complete acceptance of these general conditions of sale, as well as the obligation to pay the price indicated.
The payment of your purchases is made :
via the secure payment system Stripe
by bank cheque, in euros, payable in a French bank to Terre en Vue.
by bank transfer (Terre en Vue will provide you with its bank details).
Orders will be processed in all cases after full payment – and will be cancelled after 10 days if the cheque or transfer is not received.
It is not possible to pay for an order placed via the website www.vieillebranche.fr at the address of Terre en Vue located at 8 rue de la Chapelle – 44140 Aigrefeuille sur Maine.
ARTICLE 6 – RETRACTION & RETURNS
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty. In the event of exercising the right of withdrawal, the company Terre en Vue will reimburse the sums paid, within 14 days of notification of your request and via the same means of payment as that used at the time of the order, provided that the products are in their original state and complete (packaging, accessories, instructions). In this context, you are liable. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
The company Terre en Vue is the sole judge of the good condition of the returned products.
The cost of return remains at your expense.
ARTICLE 7 – AVAILABILITY
Our products are offered as long as they are visible on the www.vieillebranche.fr website and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.
In case of unavailability of product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made.
ARTICLE 8 – DELIVERY
The products are delivered by Chronopost or Mondial Relay to the delivery address indicated during the order process, within the time indicated on the order validation page.
Shipping costs are free for orders over 250€ (via Chronopost or Mondial Relay)
In the event of a delay in shipping, an email will be sent to you to inform you of the possible consequences on the delivery time that was indicated to you.
In accordance with the legal provisions, in the event of a delay in delivery, you have the possibility of cancelling the order in accordance with the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will proceed to reimburse you for it and for the delivery costs under the conditions of Article L 138-3 of the Consumer Code.
The company Terre en Vue cannot be held responsible for any delay in delivery due exclusively to the customer’s unavailability after several proposed appointments.
Once the order has been validated and payment made, your package will be prepared within a week and sent within the next 48 hours (Monday to Friday).
Terre en Vue pays particular attention to the packaging so that the products are properly protected.
Shipping costs include packaging and handling, and are calculated according to the weight of the order and its destination:
Chronopost or Mondial Relay (delivery in the relay point of your choice).
For France, Belgium and Luxembourg the average delivery time is 4 working days.
For shipping rates for other countries, please contact us by email: atelier(a)vieillebranche.fr
ARTICLE 10 – GUARANTEE
All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-conformity of a sold product, it can be returned, exchanged or refunded.
The shape of the wood being inherent to the manufacturing process, and totally independent of the will and control of Terre en Vue, it cannot be considered as a hidden defect.
All claims, requests for exchange or refund must be made by email (email@example.com), telephone (09 51 72 82 19), or mail to the address of the Vieille Branche creation workshop (8 rue de la Chapelle – 44140 Aigrefeuille sur Maine) within 14 days of delivery.
The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, …). In the event of non-conformity of a product sold, the shipping costs will be reimbursed to you on the basis of the invoiced rate and the return costs will be reimbursed to you on presentation of the receipts.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.
ARTICLE 11 – LIABILITY
The products offered are in accordance with the French legislation in force. Terre en Vue shall not be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you are considering ordering.
Furthermore, the company Terre en Vue shall not be held liable for any damage resulting from improper use of the product purchased.
Finally, the company Terre en Vue shall not be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.
ARTICLE 12 – APPLICABLE LAW IN CASE OF DISPUTES
The language of this contract is French. The present conditions of sale are subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.
ARTICLE 13 – INTELLECTUAL PROPERTY
All elements of the www.vieillebranche.fr website are and remain the exclusive intellectual property of the company Terre en Vue. No one is authorised to reproduce, exploit, rebroadcast or use in any way whatsoever, even partially, the elements of the site, whether they be software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of the company Terre en Vue.
Vieille Branche is a trademark of Terre en Vue.
ARTICLE 14 – PERSONAL DATA
The company Terre en Vue reserves the right to collect personal information and data concerning you. This information is necessary to manage your order and to improve the services and information we send you.
It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the law of 6 January 1978, you have the right to access, rectify and object to personal information and data concerning you, directly on the website.
ARTICLE 15 – ARCHIVING EVIDENCE
The company Terre en Vue shall archive the order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the Civil Code.
The computerised records of the company Terre en Vue shall be considered by all parties concerned as proof of the communications, orders, payments and transactions between the parties.Chronopost8 RU